All case studies
AI
AI concierge for a SaaS
A B2B SaaS deflected 42% of tier-1 support tickets to a Telegram concierge with API-key tools and per-user memory.
- Tier-1 deflection
- 42%
- Mean response
- 4.1s
- CSAT
- 4.7/5
The brief
Build a Telegram bot that answers product questions, resets API keys via tool calling, and remembers each user's plan.
What we built
- Anthropic Claude integration
- Per-user memory (Postgres)
- Tool calling: rotate_key, lookup_plan
- Sentry error reporting
Stack
- grammY
- TypeScript
- Fly.io
- Postgres
- Anthropic
Want a similar bot?
Pick a tier — we'll quote any custom additions on top.