Quick answers, before you ask.
Pricing, hosting, payments, refund — covered below. If something's missing, we're a click away.
General What exactly do I receive after I order?
A live, deployed Telegram bot, the GitHub repository, a command list, hosting credentials, and a PDF that documents commands, environment variables, and uptime monitoring.
General Do I need to provide my own bot token?
Yes. You create the bot in @BotFather and share the HTTP API token with us through your order page. We never store your token in the public repository.
General Which framework do you build on?
We default to python-telegram-bot for the Notify and Moderator tiers, and grammY (Node) for Commerce and AI tiers. We can match a different stack on request.
Hosting Where is the bot hosted?
Railway by default, Fly.io for Pro and Enterprise. We can also deploy to your own VPS or AWS — tell us during checkout.
Hosting Who pays the hosting bill?
You do. We deploy under your account or hand over the credentials on day one. Hosting is typically free or under $5/month for these workloads.
Payments Which cards are accepted?
Visa and Mastercard only. We never see your full card number — it is processed directly by Authorize.Net over a secure connection.
Payments Do you offer refunds?
Yes. We offer a 30-day money-back guarantee. See our Refund Policy for full details.
Support How do I communicate with the team after ordering?
Every order page has a built-in live chat with your assigned engineer. Attachments (logs, screenshots, code samples) are supported.
Support Is the source code mine?
Yes — you receive full ownership of the source on a private GitHub repository transferred to your account.