Customer support & helpdesk
A support bot that answers the easy questions, opens tickets when it can't, and pages an on-call agent for urgent issues. Includes a /support command, a knowledge-base sync, and a clean handoff thread back into your existing helpdesk.
A clear, line-by-line scope.
Every Customer support & helpdesk build covers these capabilities at minimum. Anything beyond is scoped during your brief.
FAQ auto-replies
Bot answers common questions from a knowledge base you control — Markdown files or a Notion page.
Ticket creation
/support opens a private thread with the user, captures context, and writes a ticket to your helpdesk.
Live agent handoff
When the bot can't resolve, it pages an on-call admin into the thread and stops auto-replying.
Webhook sync
Two-way webhook with Zendesk, Intercom, or Freshdesk so reply state stays consistent.
Plugin-rich TypeScript framework, ideal for branching conversation flows.
Persistent volume for KB cache + draft tickets.
Error reporting + SLA-aware uptime alerts.
Ready to brief us on a customer support & helpdesk bot?
Pick a plan and the order page opens automatically — your engineer is assigned within hours.